Legal & Privacy

Who are we?

Crosse and Crosse Solicitors LLP is a limited liability partnership incorporated in England and Wales and is a ‘controller’ and ‘processor’ of your personal information under the General Data Protection Regulation.

Crosse and Crosse is committed to protecting your personal information in accordance with the General Data Protection Regulation.

When changes are made to this Notice, we will publish the updated version on our website and notify you, where appropriate.

What information will we collect from you?

We will only collect information from you that is relevant to the matter we are dealing with. We may collect the following information from you which is defined as personal data:

  • Personal details
  • Family, lifestyle and social circumstances
  • Financial details
  • Business activities

We may also collect information that is referred to as ‘Special Category’. This could include:

  • Physical or mental health details
  • Racial or ethnic origin
  • Religious beliefs or other beliefs of a similar nature
  • Criminal convictions
  • Sexual orientation
  • Political views
  • Trade Union membership

How will we use your information?

We will mainly use your information to provide you with legal services in accordance with the contract between us or to take steps at your request prior to entering into a contract with you and to ensure compliance with our legal and regulatory obligations. This is necessary for the performance of the contract between us. We may also use it for:

  • Administering any accounts
  • Processing your bank/credit card details or financial information in order to obtain payment
  • The prevention and detection of fraud
  • Market research
  • Marketing
  • Credit reference checks (where necessary)

We will take all reasonable efforts to keep all your personal information as secure as possible, whether it is in electronic or paper format. All our staff members are aware of their obligations to keep your personal data safe and secure and use it only when authorised to do so.

The security measures we have put in place aim to ensure that:

Only authorised people can access, alter, disclose or destroy personal data
Those people only act in the scope of their authority
We have remedial measures in place to recover or mitigate risk linked to data that is accidently lost, altered, or destroyed.

Marketing

With your permission, we may contact you about other services provided by us that may be of interest to you.

Who will we share your information with?

Under our Code of Conduct, there are very strict rules about who we can share your information with. This will normally be limited to other people who will assist with your matter. Examples of these may include:

  • Barristers
  • Medical experts
  • Legal Aid Agency
  • Private investigators
  • Healthcare professionals, social and welfare organisations
  • Courts and tribunals
  • Insurers, lenders, estate agents

Where you authorise us, we may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies if you do not pay our bills.

How long will we keep the information for?

We will keep your information throughout the period that we do work for you and then afterwards for a minimum period of 6 years, as we are required to do by law. Thereafter, we will continue to retain a core set of personal data (name, address, date of birth and type of legal services provided) to record that you have been our client so that we can ensure we do not act for another client in conflict with your interests in the future.

What rights do you have?

You have a series of rights under the General Data Protection Regulation, including the right to ask us for access to, rectification or erasure of your data; to restrict processing (pending correction or deletion); to object to communications or direct marketing and to ask for the transfer of your data electronically to a third party.

Some of these rights are not automatic and we will inform you, (with our reasons where possible) if we are not able to comply with your request to exercise them. We will also need to verify your identity before we can process any such requests.

Further information can be obtained from our Data Protection Officer, Mr Richard Stevinson Crosse and Crosse Solicitors LLP, 13-15 Southernhay, Exeter EX1 1PL This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone (01392 258451).

Who can you complain to if you are unhappy with what we have done with your information?

If you are unhappy about how we are using your information, then initially you should contact our Data Protection Officer whose details are above. If the matter is unresolved, you retain the right to lodge a complaint about our management of your personal data with the Information Commissioner’s Office. Details are available at www.ico.org.uk

Cookies

To make sure our website functions correctly we use cookies.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to delete cookies

Please be aware that deleting cookies will impact on the functionality of our website

Our site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Or you can visit www.aboutcookies.org which contains information on how to remove cookies from all the major browsers.

Cookies used within our website

This is a list of the cookies set by our website, and what each is used for.

Session hash - Used to authenticate users on the website

Google Analytics - Used to understand how users navigate through our website, the service is provided by Google Inc. We then use the information gathered to compile reports to improve the functionality and user experience of our website. All information collected is anonymous.

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